Campbell House

Campbell House 2023-04-22 Person 5 5 0

I have done CBT before but the previous time it was just a 30 minute call. I felt that I never connect to my therapist and it didn’t really help. This was during 2020 covid. I then reached back out more for my health anxiety and this was originally 30 min phone call. The therapist at the person spotted that this wasn’t suitable so I was on the waitlist for more in depth which I appreciated. I wouldn’t say the wait time was too long either, I think it was around 4 months but I was expecting it to be longer. These sessions were an hour video chat call with [name removed]. I found these very effective and in depth and related to what I was going through. She listened to me when I said somethings won’t help and adjusted it to that. I think it helped that I connected with her and felt like I could trust. Coming away from the service I believe I have the right skills to be able to carry on and know how to use them if I struggle again. Additionally I know I can reach back out if needed. I really appreciate all the help I was given and much of a difference I am in right now compared to 8 months ago. Thank you :)

I really don’t think so.

Campbell House 2023-04-21 Person 4 5 0

The treatment I received was very good. I was kept up to date with what the sessions would involve and sent extra information to help. My sessions were even extended to ensure I got even more of the treatment I needed

The initial process took a while as I was transferred between departments. I understand though this was to make sure I was with the right person

Campbell House 2023-04-21 Person 4 5 0

Felt safe and included.

Campbell House 2023-04-21 Person 5 5 0

Felt very included and the therapists were very helpful.

Campbell House 2023-04-21 Person 5 5 0

Campbell House 2023-04-21 Person 4 5 0

I feel respected and listened to by staff.

Sometimes I feel like I am not given a chance to show any effort.

Campbell House 2023-04-20 Person 5 5 0

Thank you for all your support. You have helped me regain control of my metal health. Your support and encouragement has always been with compassion and strength. I truly believe I would not have got through the last few months, which could have ended in a totally different way. I know if life not everyone can be saved, but you certainly saved me. Thank you for everything that you do.

My personal experience, nothing could have been done better.

Campbell House 2023-04-20 Person 5 5 0

The person I worked with really supported me through the anxieties and worries I was having by providing me with resources and also pointing out how far I had come, very supported and I felt listened to the whole time! Really great experience and I am so glad I went to ask for help after such a long time. I now feel I can better deal with my worries and any hurdles thrown at me. Thank you!

Nothing - although maybe further promoting the use of Microsoft teams meetings to deliver the sessions as I found seeing someone face to face was so important for me.

Campbell House 2023-04-19 Person 4 5 0

U & me group is good and helpful but hasn't yet stopped me going into crisis.

U & me group is good and helpful but hasn't yet stopped me going into crisis.

Campbell House 2023-04-19 Person 5 5 0

I never felt uncomfortable in the sessions when said I wouldn't want to do the comparisons in the accepts skill and gave my reasoning I was listened to and told that if I felt it would be a negative option for me to try personally then to leave it and try other things, I could always come back to it at a later date if I wanted to or not as it goes, other members that have had issues have had help to adapt wording or skills to work for them. People I see rarely have noticed an improvement in my stability in situations I would have struggled with previously and my husband has noticed many improvements in my general attitude in just the short time I have been practicing the skills.

It would be nice to have the phone number if we get a new team member emailed to us rather than just in the chat as once the session has ended, there is no access to the chat. It would also be nice to get an email with any links used in the session or other relevant information.